Returns & Exchanges
Due to the perishable nature of our plant-based products, Miyoko's Creamery cannot accept physical returns; however, we are committed to ensuring you have a positive experience with our vegan butter and artisan cheeses.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and ensure all items are present and have arrived at a safe temperature.
Document Issues
If your order is damaged, incorrect, or spoiled, take clear photos of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our customer service team with your order number and the photos of the issue to initiate a refund or replacement request.
Resolution Process
Our team will review your claim and, if approved, issue a credit to your original payment method or ship out a replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing